• Should you receive any items that are damaged or faulty, please contact our Customer Service team within 7 calendar days via beautyreturn@joyce.com. Any return request that is not made within this 7-day period will not be accepted. Order number and the reason for return must be stated clearly.
  • Item must be in its original condition – packaging must be unopened, unused, unmarked and not defaced in any manner.
  • Items purchased as part of a set or a multi-item pack must be returned as a whole.
  • This return policy does not apply to items, which have been stated as non-exchangeable or non-returnable.
  • For online orders, no refund would be arranged, except the postage fee for items return, or in case product replacement is no longer available.
  • All legal rights granted to consumers under applicable law are not affected by JOYCE Beauty's return and exchange policy above.
  • The return policy is only applicable to online purchases. All in-store purchases must be returned in-store.